Reply To: FAQs

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#4014
Patricia
Keymaster

Can I ask you questions about Academy content?

We try to answer all general questions and are happy to help! Just click HERE on the Forum.

Additionally, we’ve created a short tutorial to show you how to access your favorite content, HERE
If you’re looking for specific content, we’ll try to direct you towards it on the site or create a video or article to help with your topic of interest!

We take the responsibility of advising handlers with their dogs very seriously, as helping dogs and handlers is our priority! To that end, we only can only advise about your specific dog when we can see him or her and we have a visual as a basis for one on one discussion. Details for virtual lessons if you’d like to set one up, can be found here, http://www.macraeway.com/online-lessons-with-your-dog/

Why?

Without video if you ask a question based on a description of what your dog is doing, the question is formulated based on your interpretation, and further subject to our interpretation of your account. If you or we are incorrect, the recommendation will not be accurate.
For example, if your dog had a great deal of eye and we (and you) did not know this, and it was not evident from your assessment, and we then advised that you stopped your dog more frequently that advice may actually exacerbate the eye in your dog, making for a greater problem! Yet for the dog without a great deal of eye it might be very sound advice. This applies not just to eye but to all different types of problems and different types of dogs. Dogs that are very flanky require a different approach than the line dog, the excitable dog versus the cautious dog, the confident dog compared to the dog that needs confidence built, etc. Additionally, many words have different meaning to different people. The definition is vast for: forward, square flanks, straight lines, tight turns, feel, power, honest attempt and the list continues.

You can see the concern in providing advice without absolutely seeing the dog, the situation and having that as a point of reference in a one on one discussion. If we have a video we can reference, we can absolutely set up a lesson!